Wireless headsets help increase employee productivity by being hands free
We receive countless calls on a wide variety of headset topics but the vast majority of it are about wireless headsets. Which brand is the best? How do they work? Which model is the most “cost-effective”? Why can’t I transfer calls with it? (True!) The reason we receive these calls is pretty simple. There’s so much information that can be found online and pretty much people are befuddled and baffled – and who can blame them?
For example, “Wireless headsets help increase employee productivity by being hands free”. Looks straight-forward enough, doesn’t it? But if being hands-free is the ultimate goal, won’t using corded headsets be more prudent especially since they achieve the same results and cheaper to buy than wireless headsets?
Wireless is a premium feature (analogous to PC desktop vs. laptop) but it creates a whole new sub-sets of benefits that are beyond the scope of telephone handsets and corded headsets. So, allow us to present the most basic and most obvious benefits of wireless headsets before making the final decision.
- No more hanging cords. Obviously, using wireless eliminates the cord hanging off the telephone handset or corded headset. Wireless headset users can can look forward to confidently performing tasks without worrying about snagging cords or it being in the way while on the phone, keyboarding, using the mouse, accessing pedestal drawers or overhead bins. They can also freely move around and gesture while talking to stimulate imagination and creativity.
- Long range. The typical wireless headset system use DECT 6.0 frequency, with a range of around 350 feet from the base station. Retrieve out of reach files, faxes and print outs while keeping the other party engaged in upbeat conversation instead of placing the call on hold. With the help of optional accessories such as handset lifters or Electronic Hook Switch (EHS) adapters, one is able to answer and end calls while away from the desk instead of letting the call end up in the voice mail system.
Going back to our earlier scenario, if being hands-free is the main requirement (not mobility), then consider purchasing a Plantronics EncorePro 510 corded headset with a Plantronics Vista M22 audio processor having a total MSRP of US$228. Compare that to indiscriminately jumping to a wireless solution, such as a Jabra Pro 920 Mono wireless headset system with an MSRP of US$271. That’s a huge difference!
There’s a graduation of headset benefits that we are trying to emphasize. Jumping from handsets to wireless headsets can be a huge investment. Its very important to match the requirement with the headset’s tangible benefits. However, if the extent of requirements actually include eliminating the cord and the long range benefits, then deploying wireless headsets from the get go makes great sense.
For more information regarding Plantronics corded headsets and Jabra wireless headsets, feel free to contact one of our friendly and knowledgeable headset specialists.